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Shipping Policy
We aim to ship your order as quickly and efficiently as possible. Below you’ll find all the important information about our shipping procedures.
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. In such cases, we will contact you to inform you of any delays.
Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your location and the shipping options selected.
Estimated delivery times:
- Within the Netherlands: 1-3 business days
- Europe: 3-7 business days
- International: 7-14 business days
Please note that these delivery times are estimates and may vary due to factors beyond our control, such as customs processing or carrier delays.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can monitor the status of your delivery.
International Shipping
We offer worldwide shipping. Please note that international orders may be subject to import duties and taxes. These charges are the customer’s responsibility and vary by country.
Lost or Damaged Packages
We are not responsible for packages lost or damaged during transit. If your package arrives damaged, please contact the carrier immediately to file a claim.
Address Changes
Please ensure your shipping address is entered correctly at checkout. We are not responsible for shipments sent to an incorrectly provided address. If you notice an error in your address, please contact us immediately info@bgems.com.
Questions?
If you have any questions about shipping, feel free to contact us at info@bgems.com.
Let me know if you need to add anything specific, like a return address or other details!